FAQ

Processing takes 1-2 business days. Shipping takes 7-14 business days, depending on method and destination.

Shipping costs depend on your delivery address. For the most accurate estimate, please enter your shipping details at checkout. This way, you’ll see the exact delivery cost for your location.

At the moment, we don’t offer international shipping — we currently ship only within the U.S. We know many of you are waiting for us to expand, and it’s definitely something we hope to add in the future. Stay tuned by joining our newsletter or following us on social media for updates!

Your order may be left with a mailroom, building staff (such as a doorman or concierge), or even a neighbour who accepted it on your behalf. Please check with them first. If you still haven’t received your package within 24 hours of the delivery notice, reach out to us at info@lotosbrand.com and include your order number in the subject line.